Is Your IT Department Aligned With Your Business Outcomes?

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Over the years, many organizations have weathered moments of upheaval. But this pandemic presents challenges unprecedented in their pace and scale.

No doubt, challenges will continue to emerge and quickly evolve. To respond with the speed and agility required, business leaders must effectively leverage digital technology and establish quick and reliable methods for identifying needs, adjusting plans, and measuring results.

With technology and business goals so inextricably interwoven, there is heightened urgency today around getting digital transformation right. Yet many respondents to a recent Harvard Business Review Analytic Services survey reported frustration with their organizations’ methods for developing, deploying, and using technology.

Nearly half of the respondents said the growing complexity of IT environments has fueled chaos in their organizations. Further, IT teams often aren’t using metrics that translate to business outcomes or collaborating closely with business units.

Connecting Your IT to Your ROI

Ultimately, there’s a fundamental and costly lack of alignment and a persistent gap between IT and business. And this organizational disconnect has become the biggest impediment to digital transformation. Seventy-seven percent of the survey respondents said the strategy-implementation gap is imposing significant costs and resulting in lost opportunities.

To eliminate their wasted expenses and accelerate their digital transformations, top business leaders are starting to turn to BizOps—a framework for data-driven decision-making that connects IT efforts and investments with business results.

Building off agile methodologies and DevOps—IT-centric approaches aimed at improving the effectiveness and efficiency of technology departments— BizOps uses artificial intelligence (AI) to augment and automate some processes and provide continuous insight and collective intelligence.

Eighty-nine percent of executives said that BizOps could significantly improve decision-making by enhancing collaboration between IT and business teams.

BizOps can help teams put business outcomes at the center of everything, from value management to software development to IT operations. The survey found that business leaders across industries viewed BizOps as a crucial framework for enhancing performance across the organization. Eighty-six percent of executives indicated that BizOps would be beneficial to their organizations. Eighty-nine percent of executives also said that BizOps could significantly improve decision-making by enhancing collaboration between IT and business teams.

A New Approach for a Changed World

“Clearly, executives are looking for ways to get a handle on the chaos and complexities and extend the benefits of approaches like DevOps to the entire organization,” says Tom Davenport, analytics professor at Babson College.

“The opportunities for using technology have become so great, they’re outpacing the incremental improvements from tools like DevOps. The goalposts are moving faster than the team,” Davenport says. “BizOps is a new approach to the time-honored problem of bridging business needs and technology capabilities. It promises to bring a new set of solutions—AI and otherwise— to an urgent problem when it most needs to be solved.”

In this unique moment, companies can learn and progress more quickly than ever. The ways they adjust to today’s crisis will influence their performance in a changed world, enabling them to achieve greater agility and establish closer ties with customers, employees, and suppliers.

Broadcom delivers the solutions and resources that help leaders see the potential of BizOps and capitalize on the opportunities this approach can provide. We are uniquely equipped to help enterprise teams leverage BizOps driven approaches and advance the IT organization and the entire enterprise.

To learn more, be sure to visit www.bizops.com.



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